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FAQ

What is Sim4Globe?
The Sim4Globe is an innovative global roaming pre-paid SIM card, providing cost-effective solution for making phone calls and using data services when traveling. Bringing down cost of using mobile phone abroad up to 87%, Sim4Globe offers instant and easy way to stay connected in 190 countries.
Where can I buy Sim4Globe Global Roaming SIM?
You can purchase Sim4Globe SIM form our online store.
How to activate the Sim4Globe SIM?
All you need to do is ensure that your mobile handset is unlocked and then simply insert Sim4Globe SIM to your phone. If your phone prompts you to enter a PIN, enter the four-digit PIN code printed on the back of your SIM holder. We will then provide you with your Sim4Globe phone number.
Is my mobile phone unlocked?
To find out whether your phone is unlocked, insert a SIM card from another operator into your phone. If it operates normally, it is unlocked.

If your phone is locked, you can ask your operator for an unlock code. Alternatively you can unlock it yourself by taking your phone to an independent phone shop or by trying one of the independent unlocking websites.
Can I use Sim4Globe SIM in any country?
The Sim4Globe SIM works in more than 190 countries. Click here to see list of countries along with rates that have Sim4Globe coverage.
How do I make calls?
To make a phone call, we use what’s known as a ‘callback’ service. Making a call is easy. Simply dial the number including plus sign and country code and press ‘call’. Your call will disconnect momentarily and then your phone will ‘call you back’. Just answer as normal and you’ll be connected.
How do I send and receive text messages?
Do what you normally do. Remember to include plus sign and country code when sending text messages.
How do I receive a call?
Your contact can call you at your Sim4Globe number. When your phone rings, just press the answer key.
What is my phone number?
Your Sim4Globe SIM carries US number. Dial *101# and press ‘call’, your phone number will be then displayed.
How do I check my balance?
Visit your online account here or dial *108# and press call. Your balance will then be displayed.
How do I top up/recharge Sim4Globe?
To top up your account just click ‘Top Up’ on the homepage, choose the amount and make the payment. Once the transaction has been authorized, you will receive a confirmation by text and email. You can also top up your SIM by visiting your online account.
How will Sim4Globe transactions appear on my credit card statement?
The transactions will appear as ‘Aspenta International’ on your statement.
Can I browse the internet, check email, and use other data services with Sim4Globe?
Yes. Check the Sim4Globe rates page to see if internet access is available in your country of interest. In order to use data services you will need to set a new APN on your phone.

Access Point Name (APN): aspenta
Authentication type: empty
APN type: internet
Rest of options must be default.
How do I set up Internet on my phone?
Please see the options below, depending on what phone type you have to set up Internet

Apple iPhone Manual Data Configuration:
  • Go to Settings > Cellular (enable) > Cellular Data Network > APN
  • In the APN field type the word: aspenta. Leave all other fields blank.
  • Please power your iPhone off and turn back on again and you should now be able to use data.
Android Manual Data Configuration:
  • Go to Apps > Settings> More Networks> Mobile Data ticked > Access Point Name > Menu Key > New APN
  • In the Name field type: aspenta
  • In the APN Field type the word: aspenta
  • Please power your phone off and turn back on again and you should now be able to use data.
Windows Phone Manual Data Configuration:
  • Go to Settings> Mobile + SIM > Data Connection (Enabled)> SIM Settings > Manual Internet APN (Enabled)> Add Internet APN > APN
  • In the APN Field type the word: aspenta
  • Please power your phone off and turn back on again and you should now be able to use data
Please click here for detailed instructions on how to input APN settings into your phone.
Are there any additional roaming charges?
There are no additional roaming charges. The rates you see listed on our rates page are the only rates you will be charged.
Is receiving text messages free?
Yes.
How much it will cost people to call me?
People calling you should refer to their phone provider to confirm how much it will cost to call a US number.
Will my Sim4Globe credit expire?
Sim4Globe credit lasts for 365 days from last made call or sent a text message. This means that your credit will not expire as long as you are using Sim4Globe at least once a year.
Does Sim4Globe have a PIN lock?
The PIN code is printed on the back of your SIM holder.
How do I get support?
We do our best to cover all the potential questions on our FAQ. If you cannot find the answer to your question, you can submit your support request or questions by contacting us at support@Sim4Globe.com. We will answer within 24 hours.
What should I do if my Sim4Globe SIM card is lost or stolen?
Contact Customer Support as soon as possible to suspend your SIM. Sending a replacement SIM card costs $10 plus shipping & handling charges.
How can I manually select a network?
Sim4Globe automatically selects the network with the lowest rates. You may manually select different network in your phone settings. In order to use data services make sure to select one of the networks listed as ‘Data Network” at Sim4Globe rates page.
What different types of sim4globe SIM sizes are available?
Sim4globe starter kit includes 3 in 1 SIM (Standard, Micro & Nano)
When will my order ship?
We ship orders the next business day (orders made on Friday will ship Monday). We use USPS for all US orders which includes a tracking number once shipped.

Delivery is 1-3 days depending on your location.
Do you ship internationally?
At this time we only ship to addresses within the United States.

TROUBLESHOOTING

My Sim4Globe is not working, what should I do?
  • Ensure you are using an unlocked handset. Unlocked handsets can be used by any network providers SIM.
  • Turn your phone off then on.
  • Check balance - you need credit on your account to make a phone call. Simply visit your online account or dial *108#.
  • Are you dialing the correct number? Please remember to dial numbers in international format.
  • Do you have network coverage? Like any other mobile phone service, you need to have network coverage of more than one or two bars (as displayed on the handset screen). Often switching your phone off and on will repair any temporary network issues.

If you have followed the steps above and it still hasn't solved your issue please contact us.
Why is my balance reducing when I am not making any calls or sending text messages?
Ensure that you switch data roaming OFF when you are not using it, as you will still get charged for data every time you use a data service such as incoming emails or notifications.

You may also be incurring charges related to iMessages and/or FaceTime. You should switch both of these services OFF in your iPhone settings.